Government Services for Entrepreneurs
Do you accept credit and/or debit cards as a method of payment from your customers? If so, chances are you would like to see stronger regulations placed on the networks that process these payments.
In April, Finance Minister Jim Flaherty released a voluntary Code of Conduct for the credit and debit card industry. The Code's aim is to help you become better informed of the costs associated with accepting credit and debit card payments.
The Code compels card networks to provide merchants with:
The credit and debit card industry has until May 17 to review and adopt the Code. The government has introduced legislation, however, that gives the Minister of Finance the ability to regulate the industry, if necessary.
If you'd like further information, read the full Code of Conduct for the Credit and Debit Card Industry in Canada.
Update: May 18, 2010
The Minister of Finance has announced that all payment card networks, major credit and debit card issuers, and payment processors have adopted the Code of Conduct for the Credit and Debit Card Industry. Most elements of the finalized Code will come into effect by August 16, 2010, as expected.
For more information, you can read the press release issued by the Department of Finance entitled "Government of Canada Finalizes Code of Conduct for Credit and Debit Card Industry".
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I am curious that nothing is mentioned in the code about the fact that the merchant discount rates are still being calculated on top of the sales and GST included. Why doesn’t government look into this as it means more revenue for the card industry charging MDR on top of GST?
By Rita on May 31, 2010
Does this mean that this company that I mistakenly signed a contract with and then never used their products or services can still make me pay what I was suppose to pay in the next 5 years? works out to be $2700 and they say I still have to pay.
2-3 weeks after I signed a contract the payment processing machine arrived and being on the phone with these people I found out that I was going to be charged 2 times the amount that they promised on the phone and what I am paying with the company I am still using.
I then sent the machine back and closed bank accounts.
More information would be appreciated.
thank you,
Diane January 06, 2011
By Diane on January 6, 2011
Hi Diane,
You can learn more about your contract rights on the Canadian Consumer Information Gateway. Here you will find information on the cooling-off period when you sign a contract for Ontario. If you are not operating in Ontario, visit the Canadian Consumer Handbook to find the contact information for your specific provincial or territorial consumer affairs office and to learn more about contracts. Your consumer affairs office can provide more about the cooling-off period, whether it applies in your province and territory and to what products and services it applies.
Depend on how you evaluate your situation, you may also wish to contact a lawyer who is familiar with merchant accounts and the industry or file a complaint with the regulating body for consumer protection in your province or territory.
The Code of Conduct for the Credit and Debit Card Industry in Canada is voluntary. According to the Code, payment card networks that choose to adopt the Code will abide by the policies and ensure compliance by their participants. For more information, see Finance Canada’s Code of Conduct page.
Best of luck,
By Canada Business on January 13, 2011
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